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If you haven't received an email with your password or account activation information, we recommend the following steps:

  • Check your Spam folder: Sometimes emails can end up in your spam folder. Check this folder in your inbox.
  • Check the email address you entered: Make sure you entered the correct email address during registration. If the email address is incorrect, repeat the registration process with the correct email address.
  • Resending the email: If all the information is correct, try requesting a resending of the activation or password email on the website. There's a "Forgot your password?" option on the login page that allows you to regain access.
  • Contact support: If the issue persists after completing the above steps, contact technical support for the website or service you registered with. They can provide additional assistance and information.
  • Check your mail filter settings: Make sure your mail filter isn't blocking emails from this sender. If it is, add the sender's address to your trusted list.
    Wait and try again: Sometimes emails can be delayed due to temporary glitches in the mail systems. Please wait a while and try again.

Clearing cookies and cache depends on the browser you use. Here are instructions for popular browsers:

Google Chrome:

  1. Open your browser.
  2. Click the three-dot icon in the upper-right corner.
  3. Select "History."
  4. Then select "Clear browsing data."
  5. Make sure "Cookies and other site data" and "Cached images and files" are checked.
  6. Click "Clear data."

Mozilla Firefox:

  1. Open your browser.
  2. Click the three-horizontal-line icon in the upper-right corner.
  3. Select "History."
  4. Then select "Clear history."
  5. Make sure "Cookies" and "Cache" are checked.
  6. Click "Clear now."

Microsoft Edge:

  1. Open your browser.
  2. Click the three-dot icon in the upper-right corner.
  3. Select "History."
  4. Click "Clear browsing data." Make sure "Cookies and Site Data" and "Cached Images and Files" are checked.
  5. Click "Clear."

Safari:

  1. Open the browser.
  2. From the menu, select "History" -> "Clear History."
  3. Select a time range or "All History."
  4. Make sure "Cookies and Site Data" is checked.
  5. Click "Clear History."
  6. After completing these steps, close and restart the browser. This will clear saved data, including cookies and cache, which may resolve issues with displaying pages and logging into websites.

If you can't load the live chat on the website, try the following:

  • Make sure your VPN is disabled. Sometimes it can interfere with the chat.
  • If your VPN is disabled, try clearing your browser's cache and cookies.
  • If the website still isn't working properly after doing this, please contact our support team at support@cometa.gg