Application

A transaction hash (or TXID) is a unique digital identifier assigned to each cryptocurrency transaction on the blockchain.
TXID allows you to:
- Confirm the sending of funds
- Track the status of a transfer on the blockchain
- Verify the date, amount, and receiving address

Possible reasons for Bitcoin transaction confirmation delays include:

Network congestion: An increase in the number of transactions on the network can lead to network congestion and increased processing times. If the Bitcoin network is overloaded with a high transaction volume, miners may choose transactions with a higher fee.

Low fees: If the sender has set a low fee for a transaction, miners may be reluctant to include it in a block. Miners tend to choose transactions with a higher fee for mining.

Waiting for confirmations: Some payment systems and exchanges may require multiple transaction confirmations to complete the transaction. The number of required confirmations may vary.

Using an outdated wallet version: If you have an outdated wallet version, this may impact the confirmation process. It is recommended to use the latest software versions.

For more accurate information on the transaction status, we recommend using a blockchain explorer or contacting your wallet or payment system's support team.

To avoid transaction freezes and speed up confirmation, we recommend the following:

Choosing a fee: Make sure you set a high enough fee for your transaction. You can use resources like btc.com to calculate the optimal fee for fast confirmation.

Using an up-to-date wallet: Update your wallet to the latest version. New wallet versions may include improvements that can help avoid transaction issues.

Tracking transaction status: Use a blockchain explorer or resources to track the status of your transaction. This will help you monitor progress and know when the transaction will be confirmed.

Confirming the recipient's address: Before sending a transaction, make sure you've entered the recipient's address correctly. Entering the address incorrectly can lead to delays and problems with the transaction.

Remember that in most cases, delays are temporary, and the transaction will eventually be confirmed.

Whether you can cancel your request depends on its processing stage:

Processed request:

• If your request has already been processed and the funds have been sent, cancellation is not possible. In this case, the funds are non-refundable.
  
  

Paid but not yet processed request:

• If your request has been paid but not yet processed, you can request a refund, minus the transfer fee. To do this, please contact our website's online support team and provide your request details.
  
  

Please keep in mind that the request cancellation policy may vary depending on the terms of your exchange and the service's terms and conditions. We recommend that you carefully read the exchange and refund policies on the website.

The exchange is processed manually by the operator and takes between 5 and 320 minutes. After payment is received, the request is processed in the order in which it was received. The processing time depends on the workload of our operators. There may also be other possible reasons:

The most common reason is that the request was not created. Remember, if you did not click the "I paid" button, the request is not created and we do not see it in the list of pending requests. If you accidentally closed or refreshed the page with this button, please contact our online support, and we will help you with this issue.
Check that the amount you sent matches the amount specified in the request. You may have overlooked the payment system or bank commission and do not have sufficient funds for the transfer. Be careful! If the payment amount differs from the amount specified in the request, the request will be assigned the "Deleted" status. In this case, please contact online support on our website, and we will be happy to assist you.
Incorrectly entered payment details may also delay your application. Carefully check the details you provide when submitting your application. If an error is made, we will not be able to transfer funds to you, and your application will be assigned the "Invalid" status. In this case, please email us the correct payment details along with your application number, and we will process your application as soon as possible.
Please ensure you have copied our payment details correctly. If payment for your application does not reach our account, your application will be assigned the "Deleted" status. Please be careful – address substitutions in the clipboard are common. In this case, you should immediately scan your computer for viruses and do not use it for payments until the viruses are completely removed. If you did not notice the substitution and transferred funds to the incorrect details, we, unfortunately, cannot assist.

There are two ways to track the status of your application on our service:

Via your personal account on the Cometa.gg website:

Log in to our website.
Go to your personal account.
Go to the "My Applications" section. Here you will find your application number, the date and time it was created, and its current status. If the status is "Request Completed," this means your application has been processed and funds have been sent to the details you provided.
Via Email:

All system notifications are automatically sent to the email address you specified when submitting your application.
If you are unable to check your application status in your personal account, you can always find this information in your email notifications.

Therefore, you have two convenient ways to track the status of your applications.

There may be various reasons. You should ensure that you have completed all the necessary steps:

Check the accuracy of the details:
Make sure you have entered the correct details for the transfer (wallet, account, or card). If the details are incorrect, the request may be marked as "Invalid," and you will receive a notification explaining the reason. If a request is processed with incorrect details, a refund is not possible, so we recommend carefully checking the details before submitting the request.

2. Check the debit:

Make sure the amount has been debited from your account. If we do not see any receipt from you, the request may be deleted.

3. Possible delay:

The payment system or bank may delay the transfer. In this case, we cannot expedite the process, and you will only have to wait. To determine the cause of the delay, we recommend contacting technical support for your payment system or bank. 4. Specific reasons:

If your issue doesn't fit any of the listed reasons, please contact us via email for further support.

Some specific reasons may vary, and if you encounter any difficulties, we recommend contacting cometa.gg support for more detailed information and assistance.

To verify your virtual card, you must take a photo that shows the following:

The device screen with the virtual card open (the screen must clearly display the following:

• card number (in full or the first and last four digits);
• cardholder's first and last name).
  
  

The cardholder's passport (next to or above the screen) clearly displaying the following:

• the cardholder's photograph;
• their full last, first, and middle name.

A background with an open tab of our website, cometa.gg (the tab can be on the same screen where the card is open, or on a separate device nearby).

Bank card verification confirms that the card belongs to the person making the exchange. This process protects against fraud for both our service and our clients. Card verification is especially important to protect against fraudulent "triangles." A "triangle" is a situation where a fraudster creates an order on an exchanger's website or a p2p cryptocurrency exchange and obtains bank details for payment. The fraudster then gives these bank details, such as a bank card number, to the potential victim—that is, the person the fraudster has previously tricked into transferring money to their account, supposedly for some service. The victim then transfers funds to the exchanger's account, and the exchanger, unsuspectingly, transfers the money to the user who submitted the order.

The verification procedure is simple: take a photo of your bank card against the background of our website. The photo must clearly show:

the first and last four digits of the card;
the cardholder's first and last name. Additionally, you must include a page spread of the cardholder's passport in the same photo, ensuring the following are clearly visible:

The cardholder's photograph;
Full last name, first name, and patronymic.
The photo must be taken once for each new card. After initial verification, no further card verification will be required when creating new exchange requests.

If your card is a momentum card and does not have your initials on it, we will only verify the card number. In any case, you must provide the cardholder's actual information in your application.

To make an exchange on our website, follow the instructions below:

1. Select the exchange direction in the "Give" and "Receive" fields. Enter the amount you wish to exchange or receive.
2. In the "Data Entry" exchange form, fill in the required exchange details. You can also view the exchange rate in this column, which includes our service's commission.
3. Click the "Start Exchange" button.
4. Follow the instructions to pay for your request. Depending on the selected direction, you may be redirected to the payment page. Pay for your request according to the instructions, then return to our website.
   
   
5. Your request has been created and accepted for processing! Click the "View My Requests" button; your request status will be displayed here. The exchange payment can be processed automatically or manually by an operator and will take on average 5 to 320 minutes after receiving payment, depending on our operator workload.